Primary Purpose

The Admissions Officer is responsible for providing an exceptionally high standard of customer service to UCW applicants and current students, agents and Global University Systems (GUS) partners.

General Description

Working directly with the University’s Registrar’s Office and Senior Academic Team, as well as working closely with domestic and international recruitment personnel, the Admissions Officer reviews, assesses and processes admissions applications and other admissions-related functions based including evaluating and validating international support documents.

Hours of work are variable.

Specific Responsibilities

The Admissions Officer will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company:

• Record and implement procedures to produce and maintain complete and accurate student admission and education records
• Work output must be scalable with respect to student numbers, locations, learning modalities and IT enhancements
• Confidentiality of record security and privacy legislation is imperative
• Coordinate the evaluation of transfer credit for applicants and students including initial assessment, coordination with faculty evaluators, assignment of transfer credit, and maintenance of transfer credit databases
• Maintaining effective working relationships with diverse group of students and employees
• Ability to plan, organize and review the work of others engaged in similar tasks and be flexible and resourceful in the performance of job duties
• Other related duties as assigned

Position Requirements

Competencies:

Required professional and personal attributes include:

• Proven ethical and objective decision-making and problem-solving abilities to support students
• A strong, service-oriented focus
• MS Office proficiency
• Ability to multi-task, apply organizational skills to meet deadlines
• Ability to understand and follow complex oral and written instructions, and communicate information effectively, both orally and in writing
• A high level of ethics, discretion, tact and diplomacy
• Excellent communication skills with a customer service focus and the ability to handle complaints, accept and consider suggestions and to resolve conflict
• Demonstrated skills in cross-cultural communications
• Organization and accuracy
• Attention to detail
• To be able to work with independently with minimal supervision, and within a team

Education and Experience:

• Minimum Bachelor’s Degree in a related discipline or equivalent combination of education and experience
• Administrative experience in a post-secondary educational setting
• Basic training in office practices, customer service and communication
• Proficient in Microsoft applications; advanced Excel skills preferred

Please submit your resume to: jobs@ucanwest.ca

About University Canada West

University Canada West (UCW) aims to provide high quality degree programs, using flexible delivery models and excellent academic resources to support its commitment to student success in fields of study that build on the unique strengths and opportunities in British Columbia.

UCW offers undergraduate and graduate degrees (Bachelor of Commerce, Bachelor of Arts in Business Communication and Master of Business Administration), both online and on-campus.

Primary Purpose 

The Senior Admissions Officer is responsible for providing an exceptionally high standard of customer service to UCW applicants and current students, agents and Global University Systems (GUS) partners.

General Description

Working directly with the University’s Registrar’s Office and Senior Academic Team, as well as working closely with domestic and international recruitment personnel, the Senior Admissions Officer reviews, assesses and processes admissions applications and other admissions-related functions based including evaluating and validating international support documents.

Hours of work are variable.

Specific Responsibilities

The Senior Admissions Officer will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company:

• Leadership: Assigning daily work (application submission) to admissions officers, providing peer support and assisting with the training of new staff on admissions evaluation procedures; ensuring a quick turnaround time
• Admissions Review: Providing secondary reviews, handling special/urgent requests and liaising with the GUS admissions team
• Data Integrity: Reviewing admissions reports and spreadsheets for inconsistencies and errors, locating missing information and updating corrections
• Committees: Admissions Committee lead, Registration (new students) Committee member
• Record and implement procedures to produce and maintain complete and accurate student admission and education records
• Work output must be scalable with respect to student numbers, locations, learning modalities and IT enhancements
• Confidentiality of record security and privacy legislation is imperative
• Coordinate the evaluation of transfer credit for applicants and students including initial assessment, coordination with faculty evaluators, assignment of transfer credit, and maintenance of transfer credit databases
• Maintaining effective working relationships with diverse group of students and employees
• Ability to plan, organize and review the work of others engaged in similar tasks and be flexible and resourceful in the performance of job duties
• Other related duties as assigned
• Training new staff on admissions evaluation procedures
• Assigning daily work to admissions officers
• Overseeing admissions officers work, correcting errors
• Preparing admissions reports
• Participating in planning meetings and discussions on admissions changes, updates, etc.

Position Requirements

Competencies:

Required professional and personal attributes include:

• Proven ethical and objective decision-making and problem-solving abilities to support students
• A strong, service-oriented focus
• MS Office proficiency
• Ability to multi-task, apply organizational skills to meet deadlines
• Ability to understand and follow complex oral and written instructions, and communicate information effectively, both orally and in writing
• A high level of ethics, discretion, tact and diplomacy
• Excellent communication skills with a customer service focus and the ability to handle complaints, accept and consider suggestions and to resolve conflict
• Demonstrated skills in cross-cultural communications
• Organization and accuracy
• Attention to detail
• To be able to work with independently with minimal supervision, and within a team

Education and Experience:

• Minimum Bachelor’s Degree in a related discipline or equivalent combination of education and experience
• Administrative experience in a post-secondary educational setting
• Basic training in office practices, customer service and communication
• Proficient in Microsoft applications; advanced Excel skills preferred

Please submit your resume to: jobs@ucanwest.ca

General Description

We are currently seeking candidates for department chair for the UAP program.  The University Academic Program is an intensive, full-time academic pathway program into UCW programs in business and technology. The UAP program focuses on:

• Building academic writing skills for successful undergraduate and graduate studies
• Forming strategies for effective reading and listening comprehension
• Developing capacity for writing academic papers and reports
• Research and critical thinking skills
• Oral communication skills in a university context

The program integrates reading, writing, listening and speaking skills with an academic focus and incorporates study skills and peer support. Our skill-based curriculum is aimed at preparing non-native English speakers with their writing, communication and critical thinking skills for entry into and success in university programs. Students practice academic and language activities and build critical thinking and research skills. Reporting to the VP Academic, Chair duties relate to department communications, curriculum & assessment, hiring, personnel, class enrolment, course scheduling, creating a positive and fair work culture, retention and progression strategies, and enhancing the student experience through building a strong sense of student belonging within the department.

Specific Responsibilities 

• Recruitment of new instructors and assignment of instructors to UAP courses each term
• Oversight and approval of the reporting of grades
• Oversight and implementation of student evaluation of instructor
• Coordinates or conducts peer observations of classroom teaching
• Sets up of university pathway agreements with language schools
• Serves as Languages of Canada coordinator, serving as self-study chair for periodic accreditation and submitting annual reports
• Representative on ESL Articulation Committee, BCCAT as UCW representative.
• Oversees the physical environment, hardware, software resources etc. to ensure faculty have what they need to teach
• Addresses student complaints, manages grade appeal process
• Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds
• Provides accountability reports such as monthly reports, annual reports, self-study reports etc.
• Maintains KPI data on student enrolment, retention, progression and student success
• Other duties as assigned by the VPA

Management & Maintaining a Positive Department Culture

• Ensures all departmental decisions are made in a democratic, fair, effective manner and in the best interest of the unit as a collective
• Actively works to promote a unit culture that is inclusive, fair, open, respectful, tolerant of diverse views and protective of the collective good of the unit
• Plans and organizes social events and department meetings for faculty and staff to help promote a strong community and collegial work environment
• Provides guidance and support to faculty in ensuring up to date curriculum and best practice pedagogies
• Creates a unit culture of shared values, mutual respect, commitment, connectedness and cooperation as the foundation for departmental work
• Provides recommendations to the VPA and the Registrar for new policies, needed revisions, and the resolution of policy and student related matters
• Works with faculty to create unit policy in alignment with academic and university policy and applies unit policies and procedures openly, fairly, and consistently

Department Representation & Communication

• Effectively and actively represents the department within the Program, University, and community
• Sends out Important Dates for faculty – add/drop dates, last day to withdraw etc.
• Develops Department newsletter for students
• Conducts regular monthly departmental faculty meetings
• Ensures faculty participation at Convocation, faculty meetings, and departmental events
• Serves as a member of Academic Council
• Attends monthly Chair meetings
• Represents the university on relevant external bodies as assigned by VPA
• Maintains high professional ethics standards in the work environment

Personnel

• Guides the development and implementation of an effective and fair process for hiring faculty/ staff, performance reviews, and chair and peer evaluation processes
• Effectively communicates unit and university information to faculty and staff in a timely fashion
• Oversees a fair and equitable allocation of faculty work such as teaching assignments, schedules, curriculum duties, and service responsibilities
• In the case of disputes or problems, oversees an equitable resolution process that ensures a fair hearing to all affected parties, which results in appropriate steps to resolve such matters expeditiously, with sound judgment, and confidentially

Promote excellence in Teaching, Research and professional service

• Allocates teaching assignments and schedules, in a fair and open manner
• Supports and facilitates faculty effectiveness in teaching, curriculum/program development, and other student-related responsibilities
• Provides advice and assists with setting standards for continuous improvement of teaching and curricula
• Works with the Academic Department in planning the schedule of courses each semester
• Supports and facilitates faculty professional development and growth in best practice teaching pedagogies. Invites faculty to submit requests for Professional Development Committee and after approval submits requests to VPA
• Organizes and oversees faculty peer observations and performance feedback
• Teaches as needed

Curriculum

• Allocates curriculum duties and responsibilities
• Ensures curricular tasks and decisions are completed by Course Leads
• Approves course syllabi prior to each semester start
• Ensures curricular quality, standards, materials are up to date and advises VPA on needed revisions and alignment of syllabi with PLOs
• Reviews and sends curricular changes to Academic Office so the Academic Calendar can be updated by deadlines
• Ensures participation in Articulation committee meetings
• Organizes and coordinates design and development of new UAP course materials when required

Fostering Student Learning & Success

• Receives and responds to student complaints concerning faculty, grades, misconduct etc. and provides first level advice to students on academic and non-academic appeals, student complaints or issues as outlined in the appropriate policies;
• Ensures process is followed and if not, refers the matter back to the faculty for resolution between the student and faculty member.
• Organizes and hosts student events in collaboration with Student Affairs (such as welcome events, donuts with the Chair, award events, First Year Fridays student events etc. to promote sense of belonging & engagement
• Ensures arrangements for semester course evaluations
• Meets with students as administrative hours permit to provide guidance and to address problems

Accountability Reporting

• Completes Monthly reports, Annual Reports, Assessment Reports, Program Reviews, and submits to VPA
• Works with VPA to plan and coordinate internal and external program reviews synchronized with dates for accreditation;
• Provides assistance for developing departmental retention and persistence data reports
• Provides leadership in the development, maintenance, and assessment of departmental programs

Position Requirements

Education, Experience, Skills

• Minimum Master of Education or Arts in Teaching English as a Second Language (or a related field)
• TESL Canada qualified – meet Languages Canada requirements for accreditation
• Five years’ experience in teaching, assessing and developing curricula for academic English preparation in an accredited English native speaking post-secondary institution
• Previous management or coordinating experience at a post-secondary educational environment
• Demonstrated professional involvement in the field by having presented at a conference and/or publishing in TESOL related journals is preferred
• English proficiency examiner training and experience, such as IELTS, iBT or Cambridge Suite
• Academic quality assurance experience
• Capable of working independently
• Effective verbal and written communication skills and effective interpersonal skills are required
• The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds
• Inter-cultural competency and diplomacy
• Fluency in a second language is an asset

To apply please submit:

• a letter of interest discussing how you qualify for the main role categories outlined in the job description
• your CV
• 3 names of referees

Please submit your resume to: jobs@ucanwest.ca

Primary Purpose

University Canada West is looking to hire an experienced and versatile Marketing Manager to join our dynamic in-house Marketing and Communications team. Our ideal candidate has experience developing and executing marketing campaigns and is comfortable with day-to-day marketing activities, thriving with tight deadlines and changing needs. If you are a people-person who loves the rewarding challenge of building a brand, we want to hear from you. As a successful hire you will responsible for implementing marketing campaigns, managing social media accounts, supporting internal requests and lead generation efforts. The ideal candidate for this position has a positive attitude, a tireless work ethic and an insatiable appetite for growth.

Specific Responsibilities 

• Deploy marketing campaigns and manage implementation. Measure performance against set goals and provide reports.
• Manage and execute internal marketing requests from other departments on daily basis to support lead generation efforts.
• Manage social media channels, build online engagement, respond to comments, manage organic growth.
• Produce valuable and engaging content for various channels such as social media, website etc.
• Communicate with current students and alumni to collect testimonials and produce engaging content.
• Create email templates. Create and implement marketing email campaigns. Conduct A/B testing.
• Build landing pages and web forms.
• Assist with quality control to ensure brand consistency.
• Evaluate competitors.
• Work directly with contractors/freelancers on production of marketing collateral.
• Assist with organizing on-campus, online and other events.
• Manage content and updates for internal stakeholders.
• Assist with other day-to-day marketing activities as needed.

Position Requirements

Competencies:

• Strong project management, multitasking, and problem-solving ability
• A sense of aesthetics and a love for great copy and witty communication. Skilled in creating, editing, and promoting written and visual content.
• Metrics-driven marketing mind with eye for creativity
• Numerically literate, comfortable working with numbers, processing figures with spreadsheets and reporting on the campaign results. Being able to derive meaning from data through A/B testing and email optimization.
• Excellent English written and verbal communication skills
• Proven experience developing and executing complex marketing plans and campaigns
• Proficiency with digital marketing and social media strategy
• The ability to work and thrive in a fast-paced, rapidly changing work environment
• Up-to-date with the latest trends and best practices in online marketing and social media
• Knowledge and understanding of GDPR and CASL legislation

Education and Experience:

• Bachelor’s degree in marketing, or related field
• Minimum of 4-5 years of experience working in marketing
• Experience with marketing automation and CRM tools (e.g. Salesforce)
• Past experience working in higher education sector is a plus
• Will require to work occasional evenings and weekends
• Bonus skills: HTML/CSS, Adobe Creative Suite

Primary Purpose

The Transfer Credit & Graduation Officer is responsible for the complex technical work in the Registrar’s Office to recognize students’ academic and non-academic work and verify the completion of graduation requirements. This position is primarily responsible for the processes around transfer credit, prior learning assessment and recognition (PLAR), MOU & Articulation agreements and graduation. The incumbent will communicate existing processes and changes to stakeholders and recommend new procedures to meet related goals. Duties also include liaising with internal and external stakeholders who work with transfer credit, PLAR, MOUs and graduation. The incumbent reports to the Associate Registrar and will receive direction and support from the Supervisor of Admissions and the Supervisor of Enrolment Services & Records.

Specific Responsibilities

The Transfer Credit & Graduation Officer will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company:

• Communicates policy and procedures for the transfer credit, PLAR, articulation, and graduation processes.
• Under the direction of the Associate Registrar and guidance of the Supervisors, plans, develops and implements the transfer credit, PLAR, articulation and graduation processes.
• Evaluates and processes transfer credits, prior learning assessments, substitutions and exemptions for the purpose of graduation, or as requested by students. Assigns transfer credit as appropriate. Communicates with program areas, other institutions and students regarding transfers/equivalencies.
• Acts as a resource to students, staff and faculty on the transfer credit, PLAR, articulation and graduation processes.
• Assesses and evaluates student applications for graduation.
• Maintains a central repository of information regarding exemptions and substitutions for specific programs and credentials.
• Updates the transfer credit and graduation compliance functions in student information systems.
• Keeps current on UCW programs, policy and practice, other institutions’ programs, policy and practice, transfer agreements and equivalencies.
• Creates and maintains transfer credit, PLAR, articulation and graduation databases.
• Analyzes and reports on the transfer credit, PLAR, articulation and graduation processes.
• Creates graduate lists for presentation to Academic Council.
• Administers the University’s policies and procedures as they govern the transfer credit, PLAR, articulation and university graduation processes.
• Maintains the integrity and confidentiality of sensitive information and systems.
• Recommends and introduces process and procedure improvements across internal team and other department functions.
• Communicates specific graduation requirements and the graduation process via individual meetings and group presentations to stakeholders.
• Identifies and makes recommendations on award winners based on GPA.
• Liaises with internal and external stakeholders (e.g. BCCAT, EducationPlannerBC, etc.) to facilitate course and block transfer articulation agreements and PLAR.
• Evaluates, processes and tracks Letter of Permission (LOP) requests and conditions
• Liaises with students and faculty to meet transfer credit and PLAR timelines expectations.
• Participates in the planning, design, testing and implementation of new systems or upgrades used by the Registrar’s Office.
• Performs other duties related to the qualifications and requirements of the position.

Position Requirements

Competencies:

• Good knowledge of student information systems
• Considerable knowledge of certificate, diploma, degree and graduate degree programs in British Columbia post-secondary educational institutions
• Considerable knowledge of word processing, spreadsheet and database applications
• Considerable knowledge of freedom of information and protection of privacy provisions
• Considerable knowledge of the principles and practices of record-keeping and statistical reporting
• Ability to learn in-house and other software applications, and to apply technical knowledge
• Ability to provide input to the development of business practices, policies and procedures
• Ability to interpret and explain the applicable rules and regulations that govern Registrar’s Office activities
• Ability to multitask, apply organizational skills to meet deadlines, and work with minimal supervision
• Ability to establish and maintain effective working relationships with a diverse group of other employees, students and the general public
• Ability to provide excellent customer service, to handle user complaints and or suggestions, and to resolve conflicts
• Ability to prepare operational and statistical reports
• Ability to compose letters, memoranda and materials related to the subject matter and of a non-routine nature
• Ability to effectively communicate accurate information on a one-to-one basis or to groups of a varying size and to address large or small groups in formal or informal settings
• Ability to understand and follow complex oral and written instructions, and communicate information effectively, both orally and in writing
• Ability to be flexible and resourceful in the performance of job duties
• Ability to maintain confidentiality and handle sensitive issues with tact and diplomacy
• Ability to keep accurate records and archives
• Thorough knowledge of business English, spelling, punctuation and arithmetic

Education and Experience:

• Completion of a Bachelor's degree.
• Two years of directly related work experience. Experience must include transfer credit, graduation or PLAR work and experience with student information systems.