About University Canada West

UCW is a business and technology oriented, teaching intensive university. 

UCW offers undergraduate and graduate degrees (Associate of Arts, Bachelor of Commerce, Bachelor of Arts in Business Communication and Master of Business Administration), both online and on campus. The university also offers the University Academic Preparation program for students needing to upgrade their English and the MBA Foundation program for students who need more preparation before entering the MBA program.

The University is currently growing with all programs increasing in size and with plans to develop additional programs in the business and technology areas. The academic year has four intakes: in January, April, July and October (each term is 12 weeks in length).

Primary Purpose

The primary purpose of the Academic Advisor position is to provide quality academic advising service to students on topics related to education planning, academic goals and course selection.

General description

Under University Canada West’s (UCW) organizational structure, the Academic Advisor provides academic advising to students and reports to the Manager of the Academic Department and works closely with faculty and Student Services.

This position is integral to the delivery of quality services to students (domestic, international, undergraduate, graduate, on-line and on-campus), plus coordination with faculty and staff across all University programs in Vancouver.

Hours of work are variable.

Specific Responsibilities

The Academic Advisor will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company:

• Meets at least every second semester with continuing students in undergraduate programs and as needed with students in preparation programs and graduate students to plan for the upcoming semesters and to review/revise long range academic program schedules;
• Assists students in planning a program consistent with their abilities, interests and career demand; Identifies options for student to satisfy specific degree requirements; evaluates and makes recommendations on petitions and adjustments to student's program of study;
• Monitors academic progress of students, and make a follow-up with the students on any report of unsatisfactory work, including, but not limited to, probation, poor attendance, and failing students; identifies current and potential needs or problem areas and refers students to appropriate campus resources for assistance;
• Maintains an up-to-date Advising Profile for all undergraduate students, with a summary of course planning for the students, dates of appointments, notation of special circumstances, etc.;
• Proactively contacts and is available for student advisees on a regular basis. Office hours should be preferably given to the advisee early in the semester. Advisor should plan for extended hours during the pre-registration advising;
• Provide advice to students in regard to academic appeals and other related issues;
• Interprets and explains the university policies and procedures;
• Evaluates transfer transcripts from other academic institutions for equivalencies and application to the applicable degree program;
• Assists AA students with admission requirements and developing plan for transferring to other universities. 
• Other duties as assigned.

Position requirements

Competencies:

• Required professional and personal attributes include:
• Administrative experience in a post-secondary educational setting
•  A strong, service-oriented focus
• MS Office proficiency
• Proficiency in Moodle or similar Student Learning Platforms
• Ability to quickly assimilate and employ diverse IT modules
• A high level of ethics, discretion, tact and diplomacy
• Advanced oral and written abilities
• Organization and accuracy
• Attention to detail
• Ability to positively engage with students, faculty and staff and constructively problem-solve
• Adaptability and change management skills
• Ability to be attentive to details, be accurate, be precise.

Education and Experience:

• Minimum Bachelor’s Degree
• Basic training in office practices, customer service and communication
• One to three years’ experience in student counselling, development, education or related field in a fast paced environment or an equivalent combination of education and experience
• Proficient in Microsoft applications

Salary Range: $50,000 - $55,000

Primary Purpose

The Academic Office Administrator will provide administrative and system support to the Academic Department and faculty.

This role will provide support for our academic resources, liaising as necessary with IT support teams. Assistance with clerical and administrative processes in the day to day operation of the Academic Office will also be expected.

General Description

Under University Canada West’s (UCW) organizational structure, the Academic Advisor provides administrative support to Academic Department as well as faculty and reports to the Academic Manager.

Hours of work are variable.

Specific responsibilities

The Academic Office Administrator will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company:

• Supporting Academics with external and internal resources such as ProctorU and Turnitin, reaching out as necessary to internal IT support or external system help desks.
• Loading course section content in the MyUCW portal and assisting with Moodle support for both the Academics team and our faculty members.
• Completing grade change requests - following all procedures, and tracking processes.
• Managing and tracking information returning to the department such as course contracts, syllabi, final grades, and exam dates.
• Managing the Writing Coach Dropbox and liaising as necessary with writing coaches and tutors.
•  Updating Faculty Contact List to maintain accuracy for any additions or changes.
• Following up with miscellaneous Academic and HR documents going out or coming into the office.
• Assisting with tracking incoming transcripts, diplomas, biographies, and other new-hire documents, ensuring that we receive the required documentation for faculty files.
• Creating and compiling our digital and physical files for each of our faculty (including required documents as above).
• Managing the faculty payment spreadsheet at the beginning of each semester.
• Tracking the sign-out for the exam dividers.
• Compiling the Grade distribution reports at the end of each semester.
• Other duties as assigned.

Position Requirements

Competencies:

• Required professional and personal attributes include:
• Administrative experience in a post-secondary educational setting
• A strong, service-oriented focus
• MS Office proficiency
• Proficiency in Moodle or similar Student Learning Platforms
• Ability to quickly assimilate and employ diverse IT modules
• A high level of ethics, discretion, tact and diplomacy
• Advanced oral and written abilities
• Organization and accuracy
• Attention to detail
• Ability to positively engage with students, faculty and staff and constructively problem-solve
• Adaptability and change management skills
• Ability to be attentive to details, be accurate, be precise.

Education and Experience:

• Minimum Bachelor’s Degree
• Basic training in office practices, customer service and communication
• One to three years’ experience in education or related filed in a fast-paced environment or an equivalent combination of education and experience
• Proficient in Microsoft applications

Salary Range: $40,000 - $45,000

Primary Purpose

Under general supervision, coordinates, oversees, and/or performs a wide variety of administrative support activities for the Undergraduate program Chair and the Graduate program Chair. Assignments may be confidential in nature. Provides and coordinates staff and office support. Coordinates special events. May serve on a variety of academic committees in a support capacity.

General description

Under University Canada West’s (UCW) organizational structure, the Administrative Assistant provides administrative support to the Graduate Chair and to the Undergraduate Chair.  Additional support is provided to faculty.  The AA reports to the Program Chairs.  Hours of work are from Tuesday to Saturday from 9 am to 5 pm.

Specific Responsibilities

The Administrative Assistant to Program Chairs will at various times be responsible for the following duties to support the business objectives and purpose of the degree programs.  The AA will:

• Provide staff and office support to the program chairs, including screening and handling email communications, greeting and directing visitors, dealing with administrative problems and inquiries, as appropriate; serves as a primary point of contact and liaison between the departments, students, and external constituencies on a range of issues.
• Organize and facilitate meetings and special events; schedules and coordinates dates and times, venues, attendance, agendas, and facilities; takes minutes, and provides administrative support and follow-up on matters arising from meetings.
• Maintain strong communications between program chairs, students, faculty and staff.
• Schedule and coordinate program chair appointments and/or travel arrangements, and coordinate and oversee daily office activities.
• Gather, enter, and/or update data to maintain departmental records and databases, as appropriate; establish and maintain files and records for the department; maintain confidentiality of records and information.
• Coordinate and oversee the day-to-day management of supplies, equipment, and facilities for program chairs and faculty members.
• Maintain all records of invoices and purchases.
• Assist in the management of various assignments, including reports, evaluation reviews, syllabi submission, etc.
• Ensure appropriate and accurate course information, including course syllabi and materials, uploaded by faculty members.
• Maintain all the physical and digital copies, including academic files, course materials, course syllabi, etc.
• Prepare and publish instructor office hours to departments and students.
• Announce and track all class cancellations/changes on MyUCW Portal, email, and appropriate classrooms.
• Other administrative support duties assigned by program chairs and Academics. 

Position Requirements

Competencies:

• Administrative experience in a post-secondary educational setting
• A strong, service-oriented focus
• MS Office proficiency
• Proficiency in Moodle or similar Student Learning Platforms
• Ability to quickly assimilate and employ diverse IT modules
• A high level of ethics, discretion, tact and diplomacy
• Strong oral and written communication abilities
• Highly organized with attention to detail and accuracy
• Ability to positively engage with students, faculty and staff and constructively problem-solve
• Adaptable and flexible in work environment

Education and Experience:

• Minimum Bachelor degree
• Proficiency in office practices, customer service and communication
• One to three years’ experience in education or related field in a fast-paced environment or an equivalent combination of education and experience
• Proficient in Microsoft applications

Primary Purpose

Reporting to the Communications Manager, the Communications Specialist will provide high standard writing skills to produce engaging materials for a variety of platforms for the University. The ideal candidate is someone with strong communication skills who enjoys writing and composing effective and informative materials to support the development of the organization.

Specific responsibilities

The Communication Specialist is responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the University:

• Write clean, concise and compelling stories, blogs, advertising copy, press releases and social media posts and know the differences in tone and content for each.
• Write engaging social media content for a variety of platforms.
• Produce creative written content for marketing, analytical reports, and advertisements. This often requires significant collaborations with UCW’s graphic artists and other departments.
• Be able to write clean, multi-source stories on tight deadlines.
• Keen eye for editing and proofing content so the highest levels of English grammar, spelling are syntax are a must.
• Good working knowledge of SEO and best practices is preferred.
• Maintain up-to-date knowledge of current trends including but not limited to popular news sites, social trends, and understand key relationship between the platforms and their audience
• Maintain brand awareness at all times, ensuring that outgoing communications across all channels are circulating positive, engaging messages.
• Able to develop and create story ideas based on University activities.

Position Requirements

Competencies:

• Advance English skills, including spelling and syntax a must
• Good working knowledge of SEO and best practices preferred
• Demonstrated experience with social media preferred
• Familiarity with Adobe Creative Suite preferred
• Photography and/or videography experience is an asset

Education and Experience:

• Minimum 2 year of Communications experience or 3 years of combine relevant experiences.
• Minimum Bachelor's Degree in relevant subjects (Communications, Journalism, or Marketing) or equivalent experiences

To apply, please upload a cover letter, resume and portfolio*

*Portfolio should include some of your best works. This may include a variety of things you have produced including links to online work, scans, posts, and any other relevant form of creative output. Note that we prioritize quality over quantity.

Salary: $45,000.00 to $55,000.00 /year

Primary Purpose

The purpose of this role is to oversee finances and financial functions for the University. Reporting to the Vice President Administration and, as required, providing advice and support to the LearningWise Board of Directors and Governors and to the Global University Systems Canada Chief Financial Officer.

Specific Responsibilities

• Lead the finance and accounting team of the University with responsibility for financial and management reporting, financial planning, treasury, audit, and regulatory filings.
• Prepare timely and detailed reports on financial performance on a monthly, quarterly and annual basis
• Drive the financial planning of the University by analyzing its performance, risks, and working with various functional heads
• Conduct analysis to make forecasts and report to upper executives
• Prepare financial reporting and security calculation for the Ministry
• Lead the development of the strategic plan for the University.
• Retain constant awareness of the University’s financial position and act to prevent problems
• Oversee all audit and internal control operations
• Troubleshoot existing systems and implement improvements in internal financial controls and compliance proactively identifying and resolving any issues as they arise.
• Set up and oversee improvements to the University’s financial systems
• Direct, supervise, train and set targets for finance department personnel.
• As required work with GUS Canada CFO to secure financing
• Assist in managing relationships with partners and investors
• Coordinate and work with consultants, management accountants, internal auditors, etcetera to satisfy University, Group, and governmental/regulatory requirements.
• Develop and implement customer service systems/programs to deal with student, agent, vendor, and internal inquiries.
• Attend meetings of the LearningWise Board of Directors and Governors to provide information and support as required.
• Establish systems to monitor and track financial operations of group-related units, such as The Language Gallery, Vancouver
• Other activities as required to support the University, the Group Finance team and the wider operation in delivery.
• Ensure adherence to financial laws and guidelines

Position Requirements

To be successful in the Director of Finance Position, the individual must be committed to developing, maintaining and demonstrating the following:

• An analytical mind with a strategic ability and effective problem-solving
• A proactive and innovative thinker demonstrating a good attention to detail
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal abilities
• Ability to work in conflict situations, manage difficult people, and deal with ambiguity
• A team-oriented approach and positive attitude
• Must be professional in all aspects of the position including professional dress and appearance, demeanor, and attitude
• Customer-centered philosophy
• Adaptability
• Ability to relate to the Board and the ownership group
• Develop and maintain relationships
• A flexible approach to working and the ability to cope with frequently changing environments
• Demonstrable track record in managing a conflicting workload, often delivering results to tight deadlines
• Superior listening, critical thinking, and reading comprehension skills
• Persuasive presentation skills and ability to field tough questions
• Ability to liaise with key stakeholders

 

Knowledge:

• Qualified Accountant (CPA CA/CMA)
• At least 8 years' experience in Finance and/or Accounting, with 2+ years management experience
• BSc/BA in accounting, finance or relevant field
• Extensive, hands on experience in full cycle accounting and financial planning & analysis
• In-depth knowledge of corporate finance and accounting principles, laws and best practices
• Proficient in the use of MS Office and financial management software (e.g. SAP)
• Able to analyze data and present financial information in a clear manner.
• Excellent verbal and written communication skills.

Specific Responsibilities

As part of your teaching role, we will expect you to: 

• Create a positive classroom and learning environment through effective student engagement 
• Use a variety of appropriate teaching/learning strategies
• Use academic technology effectively to enhance and support learning
• Evaluate student achievement of learning outcomes using a variety of techniques 
• Develop, revise and adapt appropriate learning resources for students
• Provide academic support to students as part of regularly scheduled office hours 
• Contribute to curriculum development and revision 
• Maintain contacts with relevant industry and professional associations 
• Remain current in technical knowledge and instructional delivery techniques
• Participate in meetings and activities pertinent to faculty responsibilities
• Teach in the ACBSP accredited BCom and MBA programs

Position Requirements

The successful candidate(s) will teach on a part-time basis in the MBA program and/or the BCom program at our downtown Vancouver campus. We are looking for faculty in all areas of business and especially in the following:

 

• Communication focused courses
• GEOG 101 – Physical Geography
• ENGL 105 – Contemporary Literature: Drama and Narrative
• SOCI 100 – Sociology

 

• MBAF 501 – Business and Academic Writing
• MBAF 504 – Economics from a Business Perspective
• HRMT 620 – Canadian Human Resource Management
• HRMT 621 – Human Resource Management in the Global Environment
• BUSI 641 – Entrepreneurship
• BUSI 601 – Business Environment, Ethics & Strategy
• BUSI 640 – Consulting Practice

 

• MGMT 601 – Leadership in the Global Context
• ECON 102 – Principle of Microeconomics
• ECON 104 – Principle of Macroeconomics
• ACCT 140 – Accounting Principles
• ACCT 621 – Accounting for Managers

Requirements

• Master's degree or Doctoral degree with experience in the industry and post-secondary teaching experience
• Experience teaching in an environment with diverse student
• Track and record of scholarly activity in the field

Competencies:

• Professional experience in industry or business
• Excellence in teaching to diverse audiences
• Student focused approach to teaching with strong sense of academic integrity

The successful applicant will be expected to teach at both the graduate and undergraduate levels in an area in which the applicant has expertise and in which the school has need for course coverage. This position also includes service (such as committee work and student coaching) within the university. 

Compensation

Compensation range is from $1800-$7000 dependent on class size/program and mode of program delivery.

To apply, please forward a cover letter and resume to jobs@ucanwest.ca 

As a condition of employment, you must at all times have, and maintain, the necessary legal authorization to work for the University in Canada. You agree to provide the University with evidence of such authorization upon our request

Primary Purpose

SRM deal mainly with prospective student enrolments via account management functions of educational representatives and other stakeholders. These stakeholders are commonly referred to as ‘agents and affiliate partners’.

Roles at this level are additionally responsible for identifying new business opportunities in existing and new markets. As such, they are responsible for finding ways to exploit new markets and bring in revenue, and/or develop new revenue streams. SRM engage primarily in sales and marketing activities and should have a solid understanding of industry trends, to inform upon strategic planning and forecasting. They must be able to prioritise the opportunities that are the most likely to generate a profit.

The role centrally involves identifying new business opportunities, as well as liaising with high profile clients, and managing both students’ and agents’ expectations in line with deliverables. SRMs are expected to provide ethical guidance to students through the admission (and sales) cycle from initial enquiry to enrolment.

Specific Responsibilities

Business Development (30%)

• Assist in identifying and supporting developing potential business partners and to grow existing client relationships
• To perform continuous market research to determine best recruitment channels and establish appropriate strategy and activities to target them. 
• meeting/engaging with key players in the industry
• To actively seek and conduct meetings and presentations with potential students by visiting schools and colleges
• To represent UCW at client/agent meetings, local and national exhibitions, and conferences in order to recruit potential students and build upon stakeholder relationships where applicable
• Other ad-hoc duties as requested for the overall performance of the Company.
• Generate new revenue from existing streams and accounts

Customer Focus (30%)

• Portraying a positive and professional image of UCW at all times, generating a positive and sought-after image of the University
• Provide advisory service to all stakeholders, encouraging partners to work with UCW and which is timely and efficient,
• Training agents and other partners and stakeholders on university programmes and values.
• Guiding agent/partner referred students through the full application cycle (direct or via agents): from initial enquiry/conversation through to finalising and closing their application to study across the UCW portfolio of programmes 
• Exploring possible career paths for students and matching it with specific UCW offerings
• Referring students to relevant internal expertise in regards to visa, immigration issues and compliance needs where applicable
• Building commonalities to gain trust and engage potential students/ agents

Communication and liaison (30%)

• Agency Network Management, or ‘Account Management’: develop and train potential agents sourced from fairs, business trips, enquiries, referrals, in general searches in line with business development responsibilities outlined above
• To be in constant clear and effective liaison and communication with agents and students
• Ensuring that all relevant product developments, including changes to admission, compliance and course requirements or start dates (for example) are communicated externally
• To prepare, assist and deliver in performing customer/ agent presentations

Analysis, Reporting and Data management (10%)

• To research and provide valid information and market feedback on industry trends, which will become the basis for strategic planning and forecasting for management
• Collect and compare pertinent data on target markets, making recommendations and writing proposals when requested
• To provide management with relevant data, competitor analyses and feedback where relevant
• To assist in presenting strategies for expansion
• To administer agent accounts and produce reports on local performance in response to management accounts

Human Resources Responsibilities

• To ensure that all direct reports comply with the Company’s core Policies and Procedures as detailed within the Company’s Employee Handbook and/or communicated by the HR Department from time to time
• To report any non-compliance by Employees of Company Policies and Procedures, and to work with the HR Department to ensure appropriate informal and/or formal action is taken in line with the Company’s Disciplinary Procedure.

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.

Position Requirements

Competencies:

• Takes a consultative sales approach, always aiming for ‘win-win’ outcomes that best benefits the company, student’s interests and other stakeholders
• A general understanding of market trends in education- private and public sectors- and (international) student recruitment
• Confident negotiator and ability to ‘close the deal’
• Strong client management skills
• Analytical and problem solving abilities
• A positive and determined approach to researching and analysing new business opportunities
• Ability to use own initiative and pay close attention to detail
• Excellent organisational and time management skills including ability to cope with competing demands and to prioritise tasks
• Strong communication skills in all forms, including: written, oral, email, telephone, and presentations
• Confident in dealing with various levels of seniority
• Capable of working independently, and having responsibility as an individual
• Exhibit professional standards of behavior at all times
• Previous experience in international student recruitment
• A sound understanding of regional marketing activities across different educational product types

Education and Experience:

• Bachelor’s degree or equivalent
• Knowledge of the CANADA education system, tertiary education especially.
• Proven success in sales ability and full and  demonstrable knowledge of the sales process
• Achieving or surmounting revenue targets

Salary:

Senior Student Recruitment Manager: $60,000 - $70,000 Student Recruitment Manager: $50,000 - $60,000